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Q. A database or ejournal is asking for a login and password

Answered By: Beth Juhl
Last Updated: Jul 06, 2022     Views: 286

  • Be sure to use the library links to resources, rather than accessing them directly from a web search. That way, we can authenticate you as a University of Arkansas student, faculty, or staff member so that you have access to our licensed resources.
  • Your browser may have cached a bad login page or error page. Read how to clear your browser cache (see link below).
  • A few e-journals and databases do require password access. Call us at 479-575-6645 or toll-free 866-818-8115, text us at  479-385-0803, or send us email to request passwords (See below link to report a Remote Access / E-Resources problem). Note that a current University of Arkansas ID is required for passwords.
  • In some cases, the Library only has access to selected years of a journal online, even though additional years are available on the publisher's web site. This is a common issue with journals on Science Direct, Wiley, and other platforms. Check the library catalog through OneSearch (see below link), for complete holdings information. Even if the journal is not online, we may have the issue you need in paper. You can request that we scan articles from our collection for you through the RazorRush service. 
  • The Library may be experiencing problems with Internet connections or with a particular database. Call us at 479-575-6645 or toll-free 866-818-8115, text us at  479-385-0803, or send us email (see link below) to report database access problems.