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Q. Chrome is asking me to select a certificate

When I use Google to find the library website, I get a weird error from my browser about selecting a certificate.

Answered By: Beth Juhl
Last Updated: Mar 28, 2017     Views: 101

We apologize for this issue, which has occurred randomly since we migrated to new web server hardware early in 2017.

There are two types of behavior related to this issue:

1. You may be asked to choose a certificate and may also see a "403 Forbidden" error after making a selection.

Choose a Certificate message from a Mac OS

2. Alternately, you may be asked to Allow or Deny a single Apple ID item:

Always Allow, Deny, or Allow a certificate from the Apple Keychain

We are still investigating the root cause of this issue, which seems to vary from operating system and browser, but occurs most frequently with Chrome and Safari and may be related to Chrome attempting to access saved passwords in Safari. 

Usually, you can choose the first certificate and proceed without any additional trouble.  If that doesn't' work, here are some workarounds:

1. Quick but not necessarily permanent:

Change the address in the browser bar from https to http

2. Less Quick and a bit technical

On MAC OS you can tell Chrome to "forget" the previous certificate. 

  1. Open KeyChain Access
  2. Go to My Certificates
  3. 3. Find the relevant certificate:
    • InCommon RSA Server CA or
    • USERTrust RSA Certificate Authority or
    • libraries.uark.edu
      and double-click to open
  4. There's a Trust section that's closed by default, open it to expose the dropdowns
  5. Under "When using this certificate", select "Always Trust"
  6. Close everything and try refreshing the web page.

We'll update this FAQ as soon as we have a better answer for everyone. 

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University of Arkansas Libraries
365 N. McIlroy Ave.
Fayetteville, AR 72701-4002
  • Phone: 479-575-4104
  • Toll-free: 866-818-8115
  • Fax: 479-575-6656