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Q. A database or ejournal is asking for a login and password

Answered By: Beth Juhl
Last Updated: Jul 20, 2016     Views: 57

  • Be sure to use the library links to resources, rather than accessing them directly from a web search. That way, we can authenticate you as a University of Arkansas student, faculty, or staff member so that you have access to our licensed resources.  
     
  • Some databases need to set cookies to allow access. Check that cookies are enabled in your browser.
     
  • Your browser may have cached a bad login page or error page. Read how to clear your browser cache.
     
  • A few e-journals and databases do require password access. Call us at 479-575-6645 or toll-free 866-818-8115, text us at  479-385-0803, or send us email to request passwords. Note that a current University of Arkansas ID is required for passwords.
     
  • In some cases, the Library only has access to selected years of a journal online, even though additional years are available on the publisher's web site. This is a common issue with journals on Science Direct, Wiley, and other platforms. Check the library catalog, for complete holdings information. Even if the journal is not online, we may have the issue you need in paper. You can request that we scan articles from our collection for you through the RazorRush service. 
     
  • The Library may be experiencing problems with Internet connections or with a particular database. Call us at 479-575-6645 or toll-free 866-818-8115, text us at  479-385-0803, or send us email to report database access problems.
University of Arkansas Libraries
365 N. McIlroy Ave.
Fayetteville, AR 72701-4002
  • Phone: 479-575-4104
  • Toll-free: 866-818-8115
  • Fax: 479-575-6656