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Q. I'm having trouble connecting to resources from off campus.

Answered By: Beth Juhl
Last Updated: Apr 16, 2018     Views: 200

Your UARK username (your email before the @) and password are used to connect to ejournals, ebooks, and databases when off-campus. 

Having trouble connecting?  Here are some strategies:

  • You must be a currently-enrolled student, staff, or faculty member of the University of Arkansas, Fayetteville. 
    Problems with enrollment status? Contact us at or 479-575-4104 if you feel that your library account is in error. 
  • Use library links to resources so that we can authenticate you. 
    Most of our resources are set to allow access to computers with campus addresses automatically.  If you are off-campus, we need to authenticate you so that the vendor will recognize you as a member of the University of Arkansas community.
    If you find an article or other resource on the Web and can't get in, try returning to the library web site and looking up the journal title, the book title, or using our ArticleFinder tool if you have an exact citation. 
  • Too much hassle to return to the library page for authentication?
    Try our special library VPN (Virtual Private Network) to log in once and receive an on-campus computer address that will be retained for your entire browser session. 
  • Invalid password or login fails? 
    Sometimes your browser can cache information, which can cause the login to fail.  Try clearing your browser cache to solve this issue.
  • Still having trouble?
    Check our remote access help pages or contact us for more assistance. 
University of Arkansas Libraries
365 N. McIlroy Ave.
Fayetteville, AR 72701-4002
  • Phone: 479-575-4104
  • Toll-free: 866-818-8115
  • Fax: 479-575-6656